Terms and Conditions (De Lumen)

Welcome to De Lumen. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please do not use our website. These Terms form a legal agreement between you (the user or customer) and Dailo Pty Ltd (trading as “De Lumen”, referred to as “we”, “us”, or “our”). Please read them carefully.

1. Business Overview

About De Lumen: De Lumen is an Australian-based online store that sells products internationally. The business is operated by Dailo Pty Ltd, a company registered in New South Wales, Australia. Dailo Pty Ltd is the legal entity responsible for De Lumen’s operations and the owner of this website. All purchases made through this site are transactions with Dailo Pty Ltd under Australian law.

Global Operations: We ship products worldwide, giving customers around the globe access to our offerings. While our base of operations is in Australia, we strive to cater to international customers with global shipping options and customer support.

Contact Information: For any inquiries about these Terms or our services, you can contact our customer service team (via email or the contact form on our website). Our business mailing address and contact details are provided on our “Contact Us” page.

2. Jurisdiction and Legal Governance

Governing Law: These Terms and any transactions on the De Lumen website are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws (including the Australian Consumer Law). By accessing this website and purchasing our products, you consent to these Terms and to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of your use of the site or any transaction. This means that any dispute, claim, or controversy will be resolved under New South Wales law, under the framework of Australian law, regardless of your location.

Overseas Customers: If you are an overseas (non-Australian) customer, you expressly agree that Australian law (in particular, the law of New South Wales) will govern all aspects of your use of our site and any purchases you make. By purchasing our goods or using our services, you agree that any dispute or claim will be brought in our nominated jurisdiction (New South Wales, Australia) and decided under its laws. In other words, you submit to the jurisdiction of the Australian courts for resolving disputes, even if you reside outside Australia.

Australian Consumer Law (ACL): De Lumen adheres to the Australian Consumer Law, which provides certain non-excludable rights and remedies to consumers. Nothing in these Terms is intended to override or exclude any rights you have under the ACL or other applicable laws. (See Section 5 Refunds and Returns and Section 6 Liability Disclaimer for how ACL rights are respected.)

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed (removed) and the remainder of the Terms will continue in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that provision or any other provisions.

3. User Data Collection and Privacy

Personal Information Collection: When you place an order on De Lumen, we will collect certain personal information necessary to fulfill your purchase and deliver the products. This information may include your name, shipping and billing address, email address, phone number, and payment details. We collect only the information needed to process orders, arrange delivery, and provide customer support. You are not required to create a user account on our site to make a purchase; all orders can be placed as a guest checkout. Because we do not have user accounts, we do not store login credentials – you simply provide the necessary details at checkout for each purchase.

Use of Data: The personal data you provide is used exclusively for legitimate business purposes, such as processing your transaction, delivering your goods, contacting you about your order, and improving our services. We handle this data in compliance with applicable privacy laws (including the Privacy Act 1988 (Cth) and the Australian Privacy Principles). We do not sell or rent your personal information to third parties. However, we may share relevant details with trusted third parties involved in fulfilling your order – for example, providing your address to the shipping carrier, or your payment details to our payment processor – but only to the extent necessary to complete your purchase and delivery.

No Unnecessary Data & No Accounts: Since De Lumen does not require account registration, we avoid collecting unnecessary personal data. You will not have a persistent user profile on our site, and we will not retain your personal information longer than needed for order fulfillment and legal compliance. By placing an order, you agree to provide accurate, up-to-date information so we can fulfill your order and contact you if needed. Providing false or misleading information may breach these Terms and could result in cancellation of your order.

Privacy Policy: We are committed to protecting your privacy. Our detailed practices regarding personal data (what we collect, how we use it, how it’s stored, and your rights) are described in our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the terms of our Privacy Policy. We encourage you to read the Privacy Policy for more information on how we manage your data. If you have any privacy-related questions or requests (such as accessing or correcting your data), please contact us.

4. Shipping and Delivery

International Shipping: De Lumen offers worldwide shipping. We dispatch orders from Australia to various international destinations. Shipping options and applicable fees will be presented at checkout. We strive to deliver your products as quickly and safely as possible. Note that some products may be subject to import restrictions or regulations in certain countries; by placing an order, you represent that the products can be lawfully imported into your country.

Delivery Timeframes: Estimated delivery times will be provided when you place an order (usually at checkout or in the shipping information section). These timeframes are estimates only and are to be used as general guidelines, not guarantees. Actual delivery times may vary based on your location, chosen shipping method, and other factors. We will make reasonable efforts to meet the estimated delivery times, but we are not responsible for delays due to circumstances beyond our control (e.g. postal/courier delays, customs processing, natural disasters, or other unforeseen events).

Customs Duties & Taxes: International shipments may be subject to import duties, taxes, or other fees levied by the destination country’s authorities. Any such customs duties, import taxes, or fees are the responsibility of the recipient (customer). These charges are not included in our product prices or shipping fees. We have no control over these charges and cannot predict their amount – they vary widely by country. If you are unsure about the import fees in your country, please check with your local customs office before ordering. You as the customer are considered the importer of record and must comply with all laws and regulations of the destination country. If customs clearance procedures are required, they can cause delays beyond our original delivery estimates.

Shipping Process and Tracking: Once your order is processed and dispatched, we will provide a shipment confirmation email. This email typically includes tracking information so you can monitor the progress of your delivery (if tracking is available for your selected shipping method). Please ensure the shipping address you provide is correct and accessible; we are not responsible for shipments lost or delayed due to incomplete or incorrect addresses provided by the customer.

Risk and Title: Title to, and risk of loss for, the products you order passes to you upon delivery of the goods to the address specified in your order. If a package is lost or damaged in transit, please contact us so we can assist in resolving the issue with the courier. We may help facilitate a claim with the carrier or provide a replacement or refund as appropriate, in line with our obligations and any shipping insurance in place.

Delivery Issues: If your order does not arrive within the expected timeframe, or arrives with obvious damage, please notify us as soon as possible. We will work with you to investigate the issue. For damaged items, we may ask for photos of the damage to help resolve claims with the carrier. We aim to resolve shipping problems promptly to your satisfaction where possible.

5. Refunds and Returns

ACL Compliance: De Lumen handles returns and refunds in strict accordance with the Australian Consumer Law (ACL) and relevant consumer protection regulations. Nothing in our refund policy is intended to limit or exclude the consumer guarantees and rights you have under the ACL. In Australia, products and services come with guarantees that cannot be excluded – for example, that goods are of acceptable quality and match their description. If we fail to meet a consumer guarantee, you are entitled to a remedy under the ACL (such as a repair, replacement, or refund) depending on the nature of the failure.

Change of Mind: Please choose carefully when making a purchase, as we generally do not offer refunds or returns if you simply change your mind or decide you no longer want the product. Due to the nature of international e-commerce, returning items can be costly and time-consuming; therefore, change-of-mind returns are not covered by our standard policy (except where we voluntarily offer it for certain products or promotions, which would be clearly indicated). This does not affect your ability to cancel an order before it ships (see Order Cancellations below).

Eligible Returns (Faulty or Misdescribed Goods): You are entitled to a refund, exchange, or repair if the products you purchased from De Lumen meet any of the following conditions:

· Damaged or Faulty: The item is defective, malfunctions, or is damaged upon arrival (through no fault of your own).

· Not as Described or Significantly Different: The product received is significantly different from its description or images on our website (e.g., wrong item shipped, missing crucial features that were advertised).

· Unfit for Purpose: The product isn’t doing what it’s supposed to do, or what a reasonable consumer would expect it to do, and cannot be easily made to do so.

These scenarios align with your rights under the ACL, which entitle you to remedies if a product fails to meet consumer guarantees. If you believe your situation meets one of the above criteria, please contact our customer service within a reasonable time (ideally within 7 days of receiving the product, or as soon as you notice the issue) to inform us of the problem. We will then assess your claim and advise you on the next steps.

Process for Returns/Refunds: To initiate a return or refund for a faulty/misdescribed item, reach out to us via our support email or contact form with your order details and a description of the issue. We may request evidence of the problem (such as photographs of a defect or damage, or a description of how the product is not as described). We may also require proof of purchase (like your order number or receipt) to process the claim. If a return is deemed necessary, we will provide you with return instructions, including the return address. When returning an item, please, if possible, send it back in the original packaging with all contents – this helps us assess the issue and process the return more quickly (though we will not refuse a remedy solely because the original packaging is missing, if the lack of packaging does not prevent us from verifying the problem).

Depending on the circumstances, and in line with the ACL:

· For minor issues, we may offer a replacement or repair of the product if feasible.

· For major issues (a problem that cannot be fixed or is too significant), you are entitled to choose a refund, replacement, or in some cases, compensation.

We will work with you to determine the appropriate remedy. If a refund is approved, we will process it via the original payment method where possible. If an exchange or replacement is arranged, we will ship the new item to you at no additional cost.

Return Shipping Costs: If a product is confirmed to be faulty or not as described, we will generally cover or reimburse the reasonable return shipping costs for sending the item back to us (or we may provide a prepaid return label when available). If the return is not due to our error or a breach of consumer guarantees (for example, if we exceptionally allow a change-of-mind return), then you may be responsible for the shipping cost of returning the item. We will inform you of the situation during the return process.

No Limitation of Statutory Rights: This Refunds and Returns policy does not exclude or replace any rights or remedies you have under Australian law. In summary, we will provide refunds, replacements, or repairs strictly as required by the ACL and other applicable laws. Outside of those requirements, any additional refunds or exchanges are at our discretion. If you have any questions about your eligibility for a return or refund, please contact us – we are committed to honest and fair business practices in compliance with consumer protection laws.

Order Cancellations: If you wish to cancel your order, please contact us before your order has been dispatched. We process orders quickly, so if you need to cancel, do so as soon as possible. If your cancellation request is received before the order is shipped, we will typically cancel the order and issue a full refund of the purchase price. However, if the order has already been processed and handed over to the courier, cancellation may not be possible (in that case, you might need to proceed with a return instead, if eligible). We reserve the right to charge a reasonable cancellation fee to cover any non-recoverable costs (such as payment processing fees) incurred by us, especially in cases of last-minute cancellations, but we will inform you if any fee applies. No cancellation fee will apply if the cancellation is due to our inability to supply the goods or some fault on our end.

6. Liability Disclaimer

No Limitation of ACL Rights: Nothing in these Terms and Conditions limits or excludes any guarantees, warranties, or conditions implied or imposed by law that cannot be limited or excluded, including your rights under the Australian Consumer Law. This means we do not seek to exclude our liability for any matter that we cannot by law exclude. Your statutory rights as a consumer (such as rights relating to faulty or misdescribed products) remain fully in force and are not diminished by anything in these Terms.

Website Use “As Is”: Except as set out in the above paragraph and to the maximum extent permitted by law, use of the De Lumen website and our services is at your own risk. The website and all content, information, and services provided through it are supplied “as is” and “as available” without any warranty or guarantee of any kind, express or implied. While we strive to maintain a safe, secure, and functioning website, we do not guarantee that the site will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected immediately. We make no guarantees that the information on our site (including product descriptions, pricing, and other content) is perfectly accurate or up-to-date at all times. By using our site, you acknowledge that information and materials on the site may occasionally include inaccuracies, errors, or omissions, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Product Descriptions and Content: We endeavor to ensure that all product descriptions, specifications, images, and other content on our website are correct and reliable. However, mistakes can occur. We do not warrant that product descriptions or other content are entirely accurate, complete, or error-free. All images of products on the site are provided for illustration purposes only – the actual item you receive may sometimes vary slightly in color, appearance, or packaging from the image shown, for example due to differences in display color calibration or product updates. We reserve the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted, if necessary) and to change or update information at any time without prior notice. However, if a significant error affects your order (such as a pricing mistake or a major detail), we will contact you and give you the option to confirm or cancel the order before shipping.

Limitation of Liability: To the extent permitted by law, Dailo Pty Ltd (De Lumen) and its directors, officers, employees, agents, affiliates, or suppliers will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profit, loss of revenue, loss of business opportunity, loss of data, or goodwill, that may arise from your use of the website or purchase of our products. This limitation applies whether such damages or losses arise in contract, tort (negligence), equity, statute, or otherwise. We will also not be liable for any delay or failure in performance of our obligations under these Terms resulting from events outside our reasonable control (for example, network outages, third-party service failures, force majeure events, etc.).

In plain language, aside from our obligations under the ACL or other mandatory laws, you assume all risks associated with the use of this website and our products. Your use of any information or materials on this site is entirely at your own risk, and we shall not be liable for any harm or damage resulting from it. It is your responsibility to ensure that any products, services, or information available through our website meet your requirements and are used appropriately.

No Warranty: We expressly disclaim all warranties and conditions of any kind (except those that cannot be legally excluded), whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Neither we nor any third parties (such as suppliers or partners) make any guarantee or promise that the content of our site is accurate or suitable for any particular purpose. We do not guarantee any specific results from the use of our website or products, and any statements about expected outcomes (for example, product effectiveness) are provided as general information, not a guarantee.

Site Availability and Security: We do not warrant that our site will be available at all times, or that it will be free from viruses, malware, or other harmful components. Although we employ security measures and strive to keep the site safe, we cannot guarantee that the site will never be compromised. You are responsible for maintaining the security of your own devices and accounts when accessing our site (for example, using updated antivirus software and protecting your login or payment information). De Lumen will not be liable for any damage to your computer system or loss of data that results from use of our website, such as from downloading content or materials from the site, except as required by law.

Third-Party Links: Our website may contain links to third-party websites or services for your convenience (for example, links to manufacturers, social media pages, or payment gateways). These third-party sites are not under our control, and we are not responsible for the content, accuracy, or functionality of those external sites. Inclusion of any link does not imply our endorsement of the external website. If you choose to visit or transact on a third-party site linked from De Lumen, you do so at your own risk. We recommend you review the terms and privacy policies of any third-party sites you interact with. De Lumen disclaims any liability for any loss or damage arising from your use of third-party links or dealings with third parties.

Overall: In summary, we do not assume liability for any losses or damages beyond what the law mandates. Your sole and exclusive remedy for any issues or dissatisfaction with the site or products (aside from remedies provided under consumer law) is to discontinue use of the site or seek available remedies under these Terms (such as a return under our Refunds policy if applicable). If despite these Terms we are found liable for any claim, our liability shall be limited, at our choice, to the re-supply of the affected services or products or the cost of re-supplying them, or (where such liability relates to a specific product purchase) the amount you paid for that product.

7. Intellectual Property

Ownership of Content: All content and materials on the De Lumen website – including (but not limited to) text, product listings, descriptions, images, photographs, graphics, logos, icons, videos, audio clips, downloads, software, code, and the overall design and layout of the site – are the intellectual property of Dailo Pty Ltd (trading as De Lumen) or are used under license or with permission from the rights holder. This content is protected by copyright, trademark, and other intellectual property laws both in Australia and internationally. Unless expressly indicated otherwise, we own all rights, title, and interest in the content and compilation of this website. All such rights are reserved.

Trademarks: “De Lumen” and our logo are trademarks or service marks of Dailo Pty Ltd. All other product names, brand names, and logos on the site that are not owned by us are the property of their respective owners and may be protected by trademark laws. Our reference to third-party marks is for identifying products and does not imply sponsorship or endorsement by those third parties.

Limited License for Personal Use: We grant users of this site a limited, revocable, non-transferable, non-exclusive license to access and use the website and its content for your own personal, non-commercial use. This license allows you, for example, to view pages, download product information for personal use, or print pages of the site for your personal reference. This license does not allow you to copy (except for caching as necessary for viewing), modify, reproduce (beyond personal use), distribute, transmit, display, perform, publish, license, create derivative works from, sell, or resell any part of the content obtained from this site without our prior written consent. Any use of the site or its content beyond personal, non-commercial purposes is strictly prohibited unless you have our explicit written permission.

Prohibited Uses: You agree not to engage in any of the following activities with regard to our website and content:

· No Unauthorised Copying or Distribution: You must not copy, reproduce, or redistribute website content for use by others. For example, you cannot scrape product information to display on another website, or republish our blog content, without permission.

· No Derivative Works or Alteration: You must not modify, translate, adapt, reverse-engineer, decompile, or create derivative works based on any software or content on the site.

· No Commercial Exploitation: You must not use any content on our site (including product images or descriptions) for commercial purposes, such as marketing your own products, without authorization.

· No Intellectual Property Infringement: You must not use our trademarks, logos, or other proprietary graphics without our consent. Also, you must not remove or obscure any copyright, trademark, or other proprietary notices on the site’s content.

User-Generated Content: (If applicable) If our site allows you to post reviews, comments, or other content, any content you submit must be your own and not violate the rights of any third party. By submitting content on our site, you grant us a license to use, display, and distribute that content in connection with our business (for example, displaying a product review), as detailed in our separate user content guidelines (if any). We reserve the right to remove any user-submitted content that infringes on intellectual property or these Terms.

Third-Party Intellectual Property: We respect the intellectual property rights of others. If you believe that any content on the De Lumen site infringes your copyright or other IP rights, please notify us with detailed information so that we can investigate and remove or disable the infringing material if appropriate, in accordance with applicable law.

Legal Action: Unauthorized use of the website or its content may give rise to a claim for damages and/or be a criminal offense. We take intellectual property rights seriously and will enforce our rights to the fullest extent of the law. By using our site, you agree to abide by all intellectual property laws and these Terms concerning IP, and you acknowledge that you will be solely responsible for any violations of these obligations.

8. Changes to Terms

Dailo Pty Ltd reserves the right to modify, update, or replace these Terms and Conditions at any time at our discretion. Any changes will become effective immediately upon being posted on this page (unless a later effective date is specified). We may notify users of significant changes by posting a notice on our website or via other communication methods, but it is ultimately your responsibility to review the Terms periodically for updates. We recommend checking this page every so often to ensure you are familiar with the latest version of our Terms.

By continuing to use the De Lumen website or our services after any revisions to these Terms are posted, you agree to be bound by the updated Terms. If you do not agree with a change, you must stop using the site and our services. No variation of these Terms requested by you will be effective unless explicitly agreed to in writing by Dailo Pty Ltd.

Last Updated: November 22, 2025